Return Policy

Thank you for purchasing from POLEMA Laser & Aesthetic. We value your trust and strive to provide the highest quality of service. Please read the terms of return and exchange of goods carefully.

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1. General provisions

For reasons of hygiene and safety, the return or exchange of cosmetics is possible only if the product has not been opened, used and has an undamaged original packaging.

We reserve the right to refuse a return if the product shows signs of use or damage.

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2. Conditions for return or exchange

You can return or exchange the product within 14 days from the date of receipt of the order, if all the conditions below are met:
• The product has not been opened or used;
• The packaging and protective seals are not damaged;
• There is a confirmation of purchase (receipt or e-mail confirmation of the order).

The refund is made in the same way as the payment was made.

Exchange for another product is possible only after receiving and checking the returned product.

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3. Products that are not subject to return or refund

According to hygiene and safety regulations, POLEMA does not accept returns of cosmetics if:
• The product has been opened, used or damaged;
• The buyer reports an allergic reaction, redness, burn, ineffectiveness, or individual intolerance to the product.

Such situations are not grounds for return or compensation, since the skin reaction is individual.

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4. Defective or incorrect product

If you have received a product with a manufacturing defect or an incorrect product, please notify us within 48 hours of receiving your order by email:
polemalaseraesthetic@gmail.com

We will arrange a replacement or refund after checking the situation.

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5. How to make a return

1. Write to us at polemalaseraesthetic@gmail.com, indicating the order number and reason for return.
2. We will provide instructions on how to send the product.
3. The buyer is responsible for the return shipping costs, unless otherwise agreed with the POLEMA administration.

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6. Please note

• We do not accept returns without prior approval from our support service.
• Refunds are made after receipt and inspection of the goods.
• The company is not responsible for loss or damage to the goods during return shipping.

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7. Contact information

POLEMA Laser & Aesthetic
Email: polemalaseraesthetic@gmail.com
Support service hours: 10:00 – 18:00